Current users of SensDesk.com have these options: 

1) Buy the SensDesk.com subscription

• Subscription plan from HWg distributor

The customer can choose 1 from 3 subscription plans and order it from his HWg distributor. Customers are going to get new features (SMS, Calls, Reports, Graphs) and keep all settings & data.

A list of all distributors is to be found here. Customers can contact their distributor and ask for a subscription plan.

• Subscription plan from shop.sensdesk.com

For customers in countries without regular HWg distributors. Customers can choose from 3 subscription plans and order it from shop.sensdesk.com.

The prices of subscription and detailed features are as follows:

Features	5D Alerts 1 year	10D log 1 year	25D 1 year	Custom subscription plan
Device limit (?)	5	10	25	custom
Users limit (?)	1	2	3	custom
SMS Alerts(?) & Phone calls(?)	40	75	100	custom
Log DB [days] (?)	30	365	365	custom
PDF reports (?)	1	2	5	custom
Multigraphs (?)	1	2	5	custom
Dashboards (?)	1	2	2	custom
Open API (SNMP,XML) (?)	yes	yes	yes	custom
Price/year (?)	144€	468€	1 188€	sensdesk [at] sensdesk [dot] com (subject: Order%20Premium%20SensDesk%20services) (Ask for your price)

Find product detailed description here.
 

2) Migrate to another portal provider (SensDesk.nl for example)  

Several portal providers are running their own portal based on SensDesk Technology. Most of them are local HW group distributors. These independent service providers provide SensDesk Technology-based services in their local markets.  

3rd party providers are located in following coutries:

Austria	SensDesk.at	BellEquip GmbH
Belgium	SensDesk.mcs-nl.com	MCS N.V.
Czech Republic	HWportal.cz	HW server s.r.o
France	SensDesk.fr	QL3D
Netherlands	SensDesk.mcs-nl.com	MCS N.V
Luxembourg	SensDesk.mcs-nl.com	MCS N.V.
Romania	SensDesk.ro	Sincro Systems s.r.l
Germany	SensDesk.de	Lucom

These portals are provided by HW group partners who are local and offer a various mix of free and paid services. This is the best option for customers from regions with a local portal provider. You can find detailed information about your possibilities on providers' websites that you can find in the table above.
 

3) Migrate devices to free HWg-cloud.com

If you don´t need paid portal www.SensDesk.com, the manufacturer provides a new free-of-charge portal www.HWg-cloud.com with limited features and functions. Customers can create a new account on hwg-cloud.com and migrate their currently connected devices from SensDesk.com. It takes 30 seconds per device.

Historical data and alarm setup will be lost. However, there can be up to 20 devices within one account for free.

You can find the product detailed description here.

Limitations of free service HWg-cloud.com

HW group is a hardware manufacturer, not a business with dirty tactics such as offering free service today but forcing you to buy a new device tomorrow. HWg-cloud.com is a free service by HWg with these limitations:

• Only 1 account, maximum of 20 devices
• Basic device management
• Simple Graphs (history of 10 days only)
• Email alerts (2 targets only)
• No SMS, Calls
• No PDF, CSV reports
• No Open API (SNMP or XML)

 

What is the difference between SensDesk.com and HWg-cloud.com?

Still unsure what portal is the right option for you?

 

1) SensDesk.com can alert you by SMS or Voice call to your mobile phone in the case of Alarm. If the time is critical, every second counts.   

 

2) The SensDesk.com service price is about 15% of the hardware costs per year. 

 

 

3) SensDesk.com can report in PDF (CSV) periodically. Report for pharmaceutical / other production (HACCP). Report you can print & click the invoice for your customer (demonstration of service). 

 

 

4) More Dashboards and Multigraphs can help you to visualize quickly what’s wrong. You can have 2 years of data history, so you can compare historical data easily. 

 

 

5) Open API: Connect data from SensDesk.com to any other system (XML or SNMP protocols). 

 

 

6) Our support team is made up of real people, we support hardware & service together.